Like any marketplace, Tripment Health depends on supply—meaning rapid onboarding of healthcare providers(imaging centers, labs, diagnostic specialists) is critical.
However, the provider onboarding process was:
- Manual and complex - requiring detailed profile setup, procedures listings, and availability synchronization
- Time-Consuming – manual entry of all available procedures and services took hours
- Highly Regulated – operating in a HIPAA-controlled environment, increasing admin overhead
It was 'usual' for Tripment Health to spend two weeks just to setup a new imaging center on the platform. And they also they rely solely on expert-level support specialists, who guided providers during multi-step setup process, so they even had an onboarding queue, where providers just waited to start. For days.
Tripment Leadership team realized they have to automatize this inefficient process, but they didn't had available resources and expertise inside their team, while the solution had been needed urgently.
They partnered with Outter, and integrated Outter Copilot Module to streamline healthcare providers onboarding and reduce time required from weeks to minutes.
Tasks:
- Automate and simplify provider onboarding
- Streamline scheduling, procedure listing and availability setup
- Reduce manual effort to scale efficiently
The Challenge
Tripment Health's success depended on quickly expanding its network if healthcare providers, but the onboarding was a massive bottleneck.
Setting Up a Provider Profile was Tedious and Overcomplicated:
- Each imaging center or lab had to manually enter facility details, address, licenses, credentials etc.
- Providers' admin staff lacked technical experience, making process slow and prone to errors
- HIPAA requirements added another layer of complexity to handling patient data and booking information
Synchronizing Available Procedures and Services Was a Nightmare:
- Manual Medicare CPT code mapping – providers had to manually classify imaging procedures (e.g., Brain CT with contrast, Brain CT without contrast, Abdominal MRI, etc.) one by one.
- Lab test standardization was equally difficult – Providers had to map thousands of lab tests into Tripment Health’s taxonomy.
- Inconsistent naming conventions and duplicate entries led to data inaccuracies and patient confusion, and incorrect bookings
Limited Marketplace Activation Due to Admin Overload:
- Just a small fraction of interested healthcare providers completed onboarding - most got stuck in its complexity
- Tripment Health's support team (and often business development) spent days assisting providers, slowing down the marketplace growth
Tripment needed an automatic solution to:
- Automate provider profile setup and verification
- Maps procedures and schedules
- Guide providers step-by-step through a compliant, seamless onboarding
"Provider activation is key to our marketplace growth. With Outter's AI onboarding, we’re scaling supply 4× faster, making affordable healthcare more accessible."
July, CEO Tripment Health
The Solution: AI-Powered Onboarding Copilot
To eliminate onboarding complexity and accelerate provider activation, Tripment Health integrated Outter’s AI-Powered Copilot, an LLM-powered AI assistant that:
- Guides providers step-by-step through profile setup, credentialing, and service listings
- Automatically extracts provider data from medical registries (NPI databases, CMS, state boards), so provider just need to review and confirm details
- Maps services (diagnostic imaging, lab tests) to standard taxonomy
- Ensure each provider successfully complete onboarding and good to go
AI-Driven Provider Profile Setup & Verification
What if covers:
- Facility & Provider Details – AI auto-fills provider data using NPI registries & past EHR records.
- Credential Verification – AI validates licenses, insurance participation, and compliance requirements.
- HIPAA Documentation & Compliance Checks – Ensures providers complete regulatory agreements effortlessly.
Processing Pipeline:
- Step 1: AI-Powered Data Extraction – Pulls provider details from NPI, Medicare, and CMS databases.
- Step 2: Profile Auto-Completion – Uses LLMs to recommend missing details (e.g., insurances accepted, certifications).
- Step 3: Regulatory Compliance Handling – AI walks providers through HIPAA agreements, consent forms, and security verifications.
- Step 4: AI Chat Copilot Support – Interactive, AI-driven chat assists providers in real-time.
"Setting up our center on Tripment platform was shockingly easy. Copilot walked me through every step - even suggested procedure mappings. No emails, no calls - just done under an hour",
Naomi, MP, Orlando Imaging
Automated Procedure & Lab Test Mapping
AI-Driven Medicare CPT Code Classification:
- AI automatically maps diagnostic imaging procedures to CPT codes & Medicare billing categories.
- Reduces manual errors by standardizing naming conventions.Lab Test Standardization
- AI cross-references lab test names from provider records with Tripment Health’s marketplace structure.
- Ensures one-click selection instead of multiple manual entries.Duplicate & Inconsistency Detection
- AI flags mismatched procedures, suggests corrections, and fills in missing metadata.
AI-Powered Chat Copilot for Seamless Onboarding
Conversational AI Assistance for Providers
- Walks providers through onboarding step by step.
- Detects missing details & auto-suggests corrections.
- Handles common support queries—reducing human support workload by 80%.
Tech Stack
Outter Copilot Module:
- LangChain + self hosted, fine-tuned Mistral-8b – Conversational AI-powered copilot
- FastAPI + PostgreSQL – Provider profile & credentialing backend
- FHIR API (Fast Healthcare Interoperability Resources) – HIPAA-compliant data exchange
- Kafka + Webhooks – Real-time data sync between Tripment Health & providers
- On-Premise LLM Deployment (Kubernetes + NVIDIA Triton Inference Server)
The Results
- 7x Reduction in Provider Onboarding Time - from weeks to an hour
- 3x Increase in Activated Providers by seamless self-service onboarding and chatbot guidance
- 80% Economy in Support Team Resources by 'outsourcing' common cases to AI
"We had a queue for onboarding new imaging centers, with all support team schedules fully booked two weeks in advance. Now AI Copilot handles most of the routine, so we can setup new providers nearly in realtime",
Mary Ann, Head of Support, Tripment Health
